We operate from 9:00am – 5:00pm, Monday – Friday.

We currently do not have a showroom, however you are welcome to email admin@prestigeevents.com.au to request photos if you can’t find them on the website. Otherwise, all images of our products can be found on our website.

Yes. To make sure we can deliver the best possible service when things get really busy, our minimum order is $3,000 during the peak season (September to April).

If you are planning an event during our non-peak months (May to August), the minimum order is $1,000.

Our damage waiver is a compulsory 7.5% fee added to all hire orders. It covers accidental damage to equipment during the hire period under normal use conditions. It does not cover loss, theft, negligence, or intentional damage.

No, the 7.5% damage waiver is non-refundable. It is a compulsory fee that provides coverage for accidental damage and normal wear and tear during the hire period. This is standard practice across event hire businesses and helps ensure items are maintained and replaced where needed.

Once you have placed your order you can make adjustments however we ask that you let us know as soon as possible otherwise additional fees may apply.

We accept direct bank transfer as our payment method.

Our standard hire period is typically 1 – 3 days, depending on the items. Extended hire can be arranged if needed.

All bookings must be paid in full prior to installation or delivery. No installation, delivery, or setup will commence until full payment has been received.

We are based in Geelong and service all throughout VIC. If you are unsure whether we service your area, please contact us directly. 

We recommend booking as early as possible, especially during peak seasons like weddings and summer events. Last minute bookings are welcome but subject to availability.

We offer delivery and installation of structures and hired equipment. However, we do not include furniture placement or styling as part of our standard service. The placement of furniture is the responsibility of the client or event organiser unless a full setup service has been pre-booked and confirmed in writing.

We do not generally offer customer pickups as a standard service. All items are delivered and installed by our team to ensure safe handling and correct setup. In rare cases, small items or limited quantities may be approved for collection, but please contact us first to discuss.